Refund Policy

What this covers

This policy covers money you spend on our games or on this website, including in-app items. It sits alongside our Terms and Conditions.

When we refund

We refund a purchase when:

• You were charged and the item or access never arrived.

• You were charged twice for the same purchase.

• A payment failed on our side but the money still left your account.

When we cannot refund

We do not refund a purchase after you have used the item, spent the currency, or played the content you bought. Changing your mind after use is not a refund. Store rules from Apple or Google may still apply to purchases made through those stores.

How to ask

Tell us the game, the date, and the amount, and include any receipt you have. Write to iStack Games using the contact details published on this website. We aim to reply within 7 days.

How the money comes back

Approved refunds go back to the original payment method. A bank or app store can take a few extra days to show the money. We do not send refunds to a different account.